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BOOKING A CLASS & CHECKING IN

 

BOOKING A CLASS

The class schedule is released on a rolling 7 days basis, meaning that classes can be booked up to 7 days in advance.

Classes are available on a first come first served basis. When you reserve a class or sign up for the waitlist, we place a hold the credits required to attend the class. If you attend the class, cancel late or are a no show, the credit is used.

If the class you wish to attend is full, you can add your name to the waitlist. Once on the waitlist, If a bike becomes available at any time, our system will automatically enroll you in the class and you will receive an email, confirming your reservation and bike assignment. Once you have been moved off the waitlist, our standard cancellation policy applies.

Credits are returned to your account only if you cancel a reservation more than 12 hours before the scheduled class start time or if you remove yourself from the waitlist prior to receiving a confirmed reservation. If you cancel a reservation with less than the required notice or if you are a no show, you will forfeit one credit or, if you hold an unlimited package, you will be charged $10.

MUST BE VACCINATED TO RYDE

Effective Monday, September 27, 2021, RYDE will be following the Government Public Health regulations requiring proof of full vaccination in order to enter the studio (you will need to have received your second dose at least 14 days prior to riding with us). 

You will be prompted to enter your vaccination information together with a copy of your vaccination card when you book a class. Once we have verified your information, you will not have to re-enter the information. 

NEW RYDER

New Ryders should arrive at the studio 15 minutes before class start time so that we can show you around the studio, get your cycling shoes fitted and explain bike setup and class format.

If you are a Cayman resident intending to make a long term commitment to attending Ryde, you are elegible to purchase our Cayman Resident Trial. This package contains 3 credits which allows you to book 3 classes so that you can fully experience the studio and a variety of classes and instructors. This pacakge is ONLY available to Cayman residents who are serious about making a long term commitment to Ryde.

CHECKING IN

If this is your first time at Ryde, please arrive at least 15 minutes before the scheduled class  start time for check in, registration and bike fit. If you are a regular Ryder, please arrive 5-10 minutes before your class.

If you have not checked in 2 minutes prior to the start of the class you are considered a “no show” and your bike will be released to the waitlist. 

If you are running late, please call to let us know before the 2 minute cutoff so we can hold your bike. If your reservation hasn’t been released to the waitlist, you may join the class up to 3 minutes after the start. If you arrive more than 3 minutes late you will not be allowed to join the class out of respect for the other ryders. 

NO SHOW OR LATE CANCEL

If you are a no show or arrive after the class cutoff you will forfeit the specified class credit or, if you hold a monthly membership, you will be charged $10.